Emails for Administration

To begin with, email writing etiquette at workplace refers to the code of behaviour guiding you how to write and reply to emails. The format must be appropriate for the workplace context showing your professionalism. The following are some guidelines with examples. The email should contain several parts including the subject line, salutation, introduction, body paragraphs, ending and complimentary close.

A complaint in the workplace is a situation in which a customer is discontented with either the product or the service of your company, and has gone through, from his/her point of view, an unsatisfactory experience. The purpose of dealing with a complaint is to mitigate the unpleasant situation, calm down the complainant, and rectify the mistake if any. You also need to express your goodwill and thus secure future business with the same customer.

An enquiry is an act of asking for information. It is of paramount importance in the business world since obtaining the correct information enables a company to know how to deal with its business appropriately. Such information may include asking for the price lists, details of products or services, information about booking a venue, etc. The reasons for requesting information are numerous. The following are different sections in an email of enquiry and also other points to note when writing this type of email.

“Memo” is the short form of “memorandum”, which is a short piece of writing written to a group of people giving information on a particular issue. Nowadays, it is more common to send a memo as an attachment in an email but there are still memos on paper. A memo is usually an internal document within an organization or a company. The writer wants the recipients to notice an important issue and take suitable action.

When you want to make an arrangement, you should know whom you need to write to and also the specific purpose of your writing in mind, that is, what kind of arrangement you would like to make. Usually, an email for making an arrangement is not very long. Notice the following sections in your email including the subject line, salutation, introduction, body paragraph(s), ending and complimentary close.